Returns & Exchanges Policy
This page exists to clearly explain why a returns and exchanges policy is not applicable to Dietspecialistportal. We are a free editorial platform — no purchases, no products, no transactions of any kind take place here.
Important Notice No payment, purchase, or commercial transaction ever occurs on this website. Therefore, no refund, return, or exchange process exists or is necessary. All content is freely and permanently accessible to every visitor.
The information on this site is for educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making health decisions.
Important Disclaimer
A standard returns and exchange policy governs the relationship between a buyer and a seller when a commercial transaction has taken place. At Dietspecialistportal, no such relationship exists. We do not sell products, subscriptions, physical goods, digital downloads, or paid services of any kind.
Because there is nothing to purchase here, there is by definition nothing to return, exchange, refund, or dispute. Every article, guide, and piece of nutritional content published on this platform is available to all readers entirely free of charge, at all times, without registration or commitment.
Why We Have No Returns Policy
Dietspecialistportal is a purely informational and editorial platform. Our mission is to provide readers across Spain and beyond with well-researched, accessible content about healthy eating habits and good nutritional choices — written and reviewed by knowledgeable contributors. We are not a shop, a marketplace, or a service provider.
Consumer protection regulations regarding returns — such as the Spanish Ley de Garantías y Servicios de Atención al Cliente and the EU Directive 2011/83/EU on consumer rights — are specifically designed to protect buyers who have entered a purchase agreement. Since no purchase agreement is ever formed between our editorial platform and our readers, these return-related provisions simply do not apply.
There is no financial transaction to reverse, no amount paid to refund, and no commercial obligation to fulfil. Readers access our content freely, 24 hours a day, 7 days a week, without providing any payment information or agreeing to any commercial terms.
No transaction = no refund possible. A refund can only occur where money has changed hands. No money has ever changed hands on this platform.
Free access around the clock. Every article and guide remains freely available with no subscription wall, paywall, or time-limited trial.
Editorial, not commercial. Our relationship with readers is that of a publication and its audience — not a seller and its customers.
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How This Differs from Regular Online Stores
To provide full transparency, it is worth explaining what a legitimate online retailer is legally required to offer under Spanish and European consumer law — and to contrast that clearly with our situation as an editorial platform.
A genuine e-commerce store selling goods or services to consumers in Spain must comply with consumer protection obligations. These obligations are meaningful and important — but they are entirely irrelevant to a platform such as ours, where no buyer-seller relationship is ever established.
What a Regular Online Store Must Provide
- A statutory 14-day withdrawal period (derecho de desistimiento) for consumers in Spain under Royal Decree 1/2007.
- Exchange or replacement options for goods that are faulty, defective, or do not match the description provided.
- Full reimbursement of the purchase price within 14 days of a valid return request being submitted.
- Clear pre-contractual information about pricing, identity of the seller, and cancellation rights before any purchase.
What Applies to Dietspecialistportal
- No 14-day return window — there is no purchase to withdraw from. Readers may simply stop reading at any time.
- No exchanges — there are no goods, physical or digital, that could be considered defective or misrepresented in a commercial sense.
- No reimbursements — no money was collected, therefore no money can or will be returned.
- Full editorial transparency — our Disclaimer and About pages explain our editorial principles clearly.
What If You Have Problems with Our Content?
While no commercial dispute can arise from accessing our free content, we do take the quality and accuracy of our editorial material seriously. If you encounter content that you believe is inaccurate, outdated, misleading, or otherwise problematic, there are several straightforward options available to you.
Stop Using the Content
You are under no obligation or commitment of any kind. You may stop reading, close the page, or seek alternative information sources at any moment — freely and without consequence.
Submit Editorial Feedback
Reach out to our editorial team via the Contact page to share feedback about a specific article or guide. Our writers review all substantive feedback received.
Report Inaccuracies
If you spot factual errors or outdated nutritional information in our published content, please flag it for editorial review. We strive to keep our articles current, well-sourced, and responsible.
Our Editorial Review Commitment
All feedback submitted through our contact form is reviewed by our editorial board within a reasonable timeframe. We take reader input seriously as part of our commitment to publishing responsible and helpful nutritional content. No refunds are needed — and none are possible — because no payment was ever made.
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Need Help or Have a Question?
We are always happy to respond to questions about our editorial content, our platform's purpose, or any concerns about the accuracy of published information. Our editorial team is available via email.
Calle del Carmen 107, Valencia | [email protected]
Contact Our Editorial TeamNo refunds, no returns, no purchases — just free content and honest editorial feedback.